Directory.com.au · For NDIS Providers

Websites and AI built for NDIS providers — without the agency price tag.

We design accessible, plain-English websites and integrate practical AI tools so participants find you faster, your team spends less time on paperwork, and your service is ready for audit.

WCAG 2.2 AA accessible NDIS Practice Standards aware Australian-owned, plain-English
D
Directory Assistant
Online · taking new enquiries
Hi, I’m a participant looking for SIL in Geelong. Are you taking new referrals?
Yes — let me check availability for your area and book a call with the right coordinator.
Thank you, that’s so helpful.
I’ve sent three options through. Pick whichever suits and we’ll confirm by email.
What we do

Two services, built to work together.

Most NDIS providers don’t need a giant agency — they need a clear website and a few smart automations that take real work off the team.

— 01

Web design for NDIS providers

Modern, accessible, plain-English websites that explain your services clearly to participants, families, and support coordinators.

  • WCAG 2.2 AA accessibility built-in, not bolted on
  • Service pages that match how participants actually search
  • Easy-to-edit pages — no developer needed for everyday updates
  • Hosted in Australia, fast on mobile, ready for audit
  • Optional Auslan video, Easy Read pages, and translated content
Start a website project
New for 2026
— 02

AI integration for NDIS providers

Practical AI that handles the repetitive work — intake, enquiries, document reading, rostering questions — so your team can spend more time with participants.

  • 24/7 enquiry assistant trained on your services and regions
  • Auto-summarise referrals, NDIS plans, and progress notes
  • Smart intake forms that pre-screen and route enquiries
  • Plain-English content generation reviewed by your team
  • Privacy-first: Australian hosting, no participant data shared
Explore AI integration
Built for the NDIS sector

We understand the pressures providers actually face.

01

Compliant by default

Accessible markup, readable content, and clear privacy practices that hold up in audit and registration reviews.

02

Words your participants understand

We write in plain English, with Easy Read options on request. No jargon-heavy “service offering” copy that nobody reads.

03

Less admin, more service

AI-assisted intake, document summarising, and FAQ handling that frees up coordinators for the work only humans can do.

AI in your day-to-day

Where AI quietly earns its keep.

Small, dependable automations — not flashy demos. Each one is scoped to a job your team is already doing manually.

Enquiry assistant

Answers common questions about services, regions, and waitlists — and books a call when it’s the right fit.

Plan & referral summaries

Pulls goals, supports and key dates out of NDIS plans and referral letters in seconds.

Smart intake forms

Pre-screens new enquiries, captures plan info, and routes them to the right coordinator automatically.

Content help, kept on-brand

Drafts service pages, FAQ updates, and Easy Read versions in your tone — your team approves before publish.

How it works

From first call to live website in weeks.

i.

Free discovery call

We learn about your services, participants, and the everyday admin you’d like to lift off your team.

ii.

Plan & quote

You get a clear scope, a fixed price, and a straight answer on what AI can (and can’t) do for you.

iii.

Design & build

We build the site, set up the AI assistants, and run accessibility and privacy checks before you see a single thing live.

iv.

Launch & support

We train your team, hand over docs, and stay on call. Tweaks and content updates included for the first 90 days.

Packages

Three ways to get started.

Pick a starting point — we’ll tailor the scope to your service. Every package includes accessibility, Australian hosting, and a Directory.com.au listing boost.

For new & small providers

Foundations

A solid, accessible website that explains your services clearly to participants and families.

  • Up to 5 pages, mobile-first
  • WCAG 2.2 AA accessibility
  • Plain-English copywriting
  • Australian hosting included
  • Directory.com.au listing boost
Get started
For growing providers

Provider Pro

A full website paired with your first AI integration — the package most providers choose.

  • Up to 12 pages with service templates
  • AI enquiry assistant on your site
  • Smart intake form with auto-routing
  • Easy Read version of key pages
  • 90 days of post-launch support
Book a strategy call
For established providers

AI Operations

For teams ready to automate intake, documents, and admin across the whole service.

  • Custom AI assistants for your workflows
  • Plan & referral summarising
  • Document & note automations
  • Privacy-reviewed, Australian-hosted
  • Quarterly review & tuning
Talk to us
A provider’s story
Our coordinators were drowning in enquiry emails. Within a month of launch, the new site and AI assistant were handling 60% of first-touch enquiries — and our families finally find what they need without ringing us.
EM
Emma Mahoney Operations Manager · Brightside Disability Support, VIC
Common questions

Things providers usually ask.

Is the AI safe with participant information?
Yes. We use Australian-hosted infrastructure, privacy-reviewed integrations, and we never train public models on your participant data. Sensitive workflows can be kept fully on your premises if required.
Will the website meet NDIS and accessibility expectations?
Every site we ship is built to WCAG 2.2 AA and reviewed against NDIS Practice Standards expectations for clear, accurate information about your services, complaints process, and participant rights.
We’re not technical — can our team actually run this?
That’s exactly who we build for. Editing pages takes a couple of clicks. The AI assistants come with simple, plain-English controls — and we train your team during handover.
How long does it take to go live?
Foundations sites typically launch in 2–3 weeks. Provider Pro builds with AI included usually take 4–6 weeks. Custom AI Operations engagements are scoped after our discovery call.
Get in touch

Let’s make your service easier to find and easier to run.

Book a 20-minute call. We’ll review your current site, point out the quick wins, and tell you straight if we’re the right fit.

Book a free review → Email the team Most calls answered within one business day