Questions and answers

No. Legal Guide gives general legal information about Australian law. It explains how the law generally works, what documents usually mean and which questions to ask. It does not give legal advice, does not act for you and does not create a lawyer-client relationship. For advice about your own situation, speak to an Australian lawyer.

Legal Guide is part of Directory.com.au, which is operated by WWW.DIRECTORY.COM.AU PTY LTD (ABN 68 090 816 461), an Australian company based in Chatswood, NSW. The company is not a law firm and does not provide legal services.

Australian law only: Commonwealth law and the law of each state and territory. Many rules differ between states, so choose your state or territory in the app for more relevant information.

Legal Guide uses a current AI model from Anthropic and is instructed to say when it is unsure, but AI can still make mistakes, and laws, fees and time limits change. Treat answers as a starting point and check anything important with the official source or a lawyer before you act on it.

Yes. You can upload a PDF (up to 100 pages), a Word document (.docx), a text file or a photo of a letter or notice (JPEG, PNG or WebP), up to 10 MB, or paste the text. The app shows how many tokens the document will use before you ask about it. The AI treats a document only as material to explain; it ignores any instructions written inside it.

They are encrypted on our servers in Australia and used only to answer your questions. Documents are deleted 7 days after upload and conversations 30 days after your last message, or sooner if you delete them. To produce an answer, your question and document are sent to our AI provider, Anthropic, which does not use them to train its models and deletes them within 30 days under its commercial terms. We never sell your data. The Privacy Policy has the details.

A token is a small piece of text, about four characters. Each question uses the tokens the AI reads (your question, any document and the conversation so far) plus the tokens it writes. The free plan includes 25,000 tokens a month, which is about five short questions or one or two questions about a short document. Paid plans include more.

Get legal advice when a lot is at stake, when you have to decide whether to sign, pay, settle or respond, when there is a court or tribunal date or another deadline, and in criminal, family law, immigration and serious injury matters. If you are in danger, call 000.

Search the Directory.com.au legal directory for lawyers near you. For free help, contact the Legal Aid commission in your state or territory or a community legal centre, and ask your state or territory law society about its referral service.

Yes, any time, from the billing portal on your account page. Your plan stays active until the end of the period you have paid for and then returns to the free plan. Nothing in our terms limits your rights under the Australian Consumer Law.

Only what is needed to understand the question. You usually do not need to give full names, addresses, dates of birth or account numbers. You can delete a conversation, all your conversations or your whole account at any time.