Terms

Terms of Use

Effective 13 Nov 2026.

1. About these terms

These terms apply to Legal Guide at directory.com.au/legal ("Legal Guide"), operated by WWW.DIRECTORY.COM.AU PTY LTD (ABN 68 090 816 461), 1 Katherine St, Chatswood NSW 2067 ("we", "us"). By creating an account or using Legal Guide you agree to them. Our Privacy Policy explains how we handle your information.

2. General information, not legal advice

Legal Guide uses artificial intelligence to give general information about Australian law. It is not legal advice and is not a substitute for advice from a lawyer about your circumstances. We are not a law firm, we are not entitled to engage in legal practice, and we do not provide legal services. Using Legal Guide does not create a lawyer-client relationship with us or anyone else, and no lawyer reviews the answers.

Answers are generated automatically and can be incomplete, out of date or wrong. Laws, fees and time limits change and differ between states and territories. You are responsible for your decisions. Before you act, or decide not to act, on anything important, check it with an Australian lawyer or the official source. If you are in danger, call 000.

3. Who can use Legal Guide

You must be 18 or older and give us a working email address that is yours. Each person may have one free account. If you are a lawyer or other adviser, you remain fully responsible for any advice you give, and you must have authority to share any client information you upload.

4. Your account

Keep your password secret and tell us through our contact form if you think someone else has used your account. You are responsible for activity on your account.

5. Acceptable use

You must not use Legal Guide to:

break the law, deceive a court, tribunal or government body, or harass, threaten or harm anyone;
upload material you have no right to share, or that you know contains malware;
get around usage limits, open multiple free accounts, share an account, or use automated tools, scripts or scraping;
try to break, probe or overload the service, or to extract or override the AI's instructions; or
offer Legal Guide's answers to others as legal advice or as your own legal services.

6. Your content

You keep ownership of the questions and documents you send. You permit us, and our AI provider, to process them only to provide Legal Guide to you, as described in the Privacy Policy. You may use the answers you receive for your own purposes.

7. Plans, tokens and fair use

Each plan includes a number of tokens per period, counted as described on the pricing page and shown on your account page. Unused tokens do not carry over. When your allowance runs out, you can wait for it to reset or upgrade. To protect the service we may limit how often questions can be asked, how large a document can be, and total daily use, and we may pause free accounts when the service is busy.

8. Paid plans

Paid plans are monthly subscriptions in Australian dollars, including GST, charged in advance through Stripe and renewed automatically each month until you cancel. You can change plan, update your card, see invoices or cancel at any time in the billing portal on your account page. When you cancel, your plan stays active until the end of the period you have paid for and then returns to the free plan. Except where the law requires otherwise, we do not refund part periods. We will email you at least 14 days before a price increase applies to your subscription, and you can cancel before it does.

9. Availability and changes

We aim to keep Legal Guide available but do not promise it will always be available, error-free or unchanged. We may change, suspend or stop features, or the service, and will tell paying customers in advance where we reasonably can.

10. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded.

11. Limits on our liability

To the extent the law allows: (a) Legal Guide is provided for general information only and we are not liable for any loss arising from reliance on its answers; (b) we are not liable for indirect or consequential loss; and (c) where our liability for a failure to comply with a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

12. Suspension and closing your account

You can delete your account at any time on your account page. We may suspend or close an account that breaks these terms, puts the service or other people at risk, or is used fraudulently. If we close a paid account without a breach by you, we will refund the unused part of the current period.

13. Changes to these terms

We may update these terms. We will show the new effective date here, and for changes that materially affect you we will tell you in the app or by email before they apply. If you keep using Legal Guide after that, the new terms apply.

14. Governing law

These terms are governed by the law of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.