Frequently asked questions
Everything about listings, badges, approvals and payments.
Is Directory.com.au free to use?
Yes. Searching and browsing the directory is completely free for consumers, and a free business listing costs nothing too. Basic (A$4.95/year) adds priority review and a second category; Featured (A$19.95/month) adds the badge, phone display and homepage placement; and the Marketing Plan (A$1,999/month) is a fully managed marketing service on top of a Featured listing.
How do I get my business listed?
Create a free account, then submit your business details, category and a description of up to 350 words at Add Your Business. Every submission is reviewed by a real person before it goes live.
How long does listing approval take?
Free listings are reviewed within 7 business days. Paid listings (Basic, Featured and Marketing Plan) are reviewed with priority, usually within 2 business days.
What does the Verified badge mean?
Verified means our team has confirmed the business's details — name, contact information and website — against public records such as the ABN register. It's a trust signal for consumers, and verified listings also display their phone number.
What do Featured listings get?
Featured listings appear on the homepage and at the top of their category results, carry both the Featured and Verified badges, can list in up to three categories, and receive customer enquiries directly to their dashboard. For a done-for-you service, the Marketing Plan adds managed SEO, SEM, social and content on top. See the tiers on the pricing page.
Why was my listing rejected?
The most common reasons are broken or mismatched website links, keyword-stuffed business names, descriptions that read as ads, or duplicate submissions. Rejections always include a reason — fix the issue in your account dashboard and resubmit.
Can I claim an existing listing?
Yes. If your business already appears in the directory, open its page and use "Is this your business?" to submit a claim. Our team verifies ownership before transferring the listing to your account.
How do I pay an invoice?
Use the Pay by Credit Card page — enter the amount and your invoice reference and you'll be taken to Stripe's secure checkout. We accept Visa, Mastercard and American Express.
How do I update or remove my listing?
Log in to My Account to edit your listing (edits are re-reviewed before publishing) or contact us to remove it entirely.
Do paid listings renew automatically?
Verified and Featured plans run for 12 months. We'll remind you before renewal — there's no silent auto-charge and no lock-in.
Still stuck?
Ask us directly